Delete your Yuna account
Request deletion of your Yuna account and associated data from SNA Labs Corp. You do not need to reinstall the app or sign in to send a request.
Request deletion by email
Email privacy@getyuna.app with the subject Yuna account deletion request. Send it from the email address associated with your Yuna account and tell us you want your account and associated data deleted.
If you cannot access your account email, include that address in your request so we can help verify ownership. We may need to verify your identity before processing deletion. Do not send passwords, payment-card numbers, or sensitive client information.
You can also delete your account on the web under Admin → Account & Data → Delete Account, or use Delete Account in the Android or iOS app settings. Uninstalling the app does not delete your account.
What happens to your data
When deletion is processed successfully, Yuna removes your login and associated active account data. This includes:
- Your business profile, settings, services and products.
- Client profiles, appointments, booking requests, forms and submitted responses.
- Session notes, chat and messaging history, photos and uploaded files stored by Yuna.
Yuna removes this active account data during deletion, with no additional waiting or retention period. Sending an email starts a request; ownership verification and processing must finish before deletion is complete. If you need help checking a request, contact the Privacy Officer at the address above.
Limited copies may remain in infrastructure-provider backups or operational logs until they expire under the provider’s retention settings. Billing providers and app stores may retain billing and purchase records under their own policies and legal obligations. These periods depend on the provider and record; they are separate from Yuna’s active account deletion. See our Privacy Policy or contact the Privacy Officer for help with a provider-held record.
Cancel a subscription separately
Deleting a Yuna account does not cancel an Apple App Store or Google Play subscription. To stop future store charges, cancel through the store where you subscribed:
Yuna’s account-deletion flow cancels an active web subscription billed through Yuna. If you need help identifying how you subscribed, email support@getyuna.app. You can send a deletion request even if you need subscription help.